Write to me directly.
Ask a question. Or scroll down to the form.
A few things people often ask.
Start with a password reset — the link is on the login screen. If you signed up through a social login (Google or Apple), use the same provider you used originally. Still stuck? Use the form below to write to Lars directly.
Everything is in your account dashboard — billing, plan, and cancellation are all there. Step-by-step instructions are in the Help Center. Still need help? Use the form below.
Yes, at any level — even as a complete beginner, and often a good time to start. The one real condition: you should already be a little familiar with reading notes and able to work through a simple piece from a score on your own. Reading music from the very beginning isn't something the courses cover — they start one step after that. For concrete ways to check where you land, look up the piano reading level page on our site. Still not sure? Ask below — that's what the form is for.
Check your spam and promotions folders first — confirmation emails sometimes land there. If it's not there, use the form below and include the email address you used at checkout.
Yes. Annual comes with a 30-day money-back guarantee; Monthly, 15 days. It's one email to the address on your receipt. For renewals on either plan: cancel any time before the renewal date in your account dashboard, and your access continues through the period you already paid for.
You are writing to me. I read everything that comes through this page myself.
— Lars Nelissen, Kessel, Netherlands
Thank you — your message is in.
I will read it in the order it arrived and reply from my own inbox. One to three working days is the usual rhythm. Talk soon.