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Frequently Asked Questions
Getting Started & Access
5 questions
How do I access my course or membership after purchase?
After purchasing, you'll receive an email with a link to set your password and log in. Once you're in, your courses and membership content are available straight away in your dashboard.
If you don't see the email within a few minutes, check your spam folder. You can also use the Secure Code login option on the login page — enter your email address and we'll send you a one-time code.
I didn't receive my login email — what should I do?
First, check your spam or junk folder — the email sometimes lands there. Give it a few minutes too, as delivery can occasionally take a moment.
If it still hasn't arrived, use the Secure Code option on the login page. Enter your email address and you'll receive a one-time login code — no password needed.
Still stuck? Contact support and we'll get you in.
I lost my password — how do I get back in?
On the login page, click Forgot Password and enter your email address. You'll receive a reset link.
Alternatively, use the Secure Code option — enter your email and we'll send a one-time login code. No password required.
If you signed up with Google, use the Continue with Google button instead.
Will I receive an invoice after purchase?
Yes — an invoice is sent automatically to the email address you used at checkout. It arrives shortly after payment is confirmed.
If you don't receive it, check your spam folder. If you still can't find it, contact support with your purchase email address and we'll resend it.
How do I find my courses once I'm logged in?
Once you're logged in, your courses are in the Dashboard. You'll see all your enrolled courses listed there.
The community area is also accessible from the top navigation. If you're a Pro Member, all courses and the live training schedule are available from there.
Subscriptions, Billing & Cancellation
6 questions
Do I lose access right away if a payment fails?
No. There is a 5-day grace period during which your access remains fully active while the payment is retried. You'll receive an email notification if a payment fails, so you have time to update your payment details.
If the payment isn't resolved within the grace period, access is paused — but your account and all your progress are saved. Resubscribing restores everything.
What happens if I cancel my membership?
You keep full access until the end of your current billing period. After that, access to the membership content pauses.
You can resubscribe at any time to regain access. Your progress and account stay saved — if you return, your history is still there.
Where can I change my subscription and billing details?
Go to your Profile menu (top right when logged in) and select Manage Account. From there you can view your subscription, update billing details, and manage your plan.
If your account was created before 12 July 2025 (our platform migration date), your billing may be managed through a different path. Contact support if you have trouble locating your subscription settings — we'll point you in the right direction.
How do I change my payment details?
Go to the Billing area in your account settings. Find your subscription, click the three dots (⋯) next to it, and select the option to update your payment method. You'll be directed to a secure payment link.
Can I upgrade from a monthly to a yearly plan?
Yes — upgrading from monthly to yearly is available. Contact support to request the upgrade and we'll handle the proration manually so you're only charged for the difference.
Can I downgrade from a yearly to a monthly plan?
Downgrading mid-term is not available. The reason: yearly plans are offered at a discounted rate relative to monthly, and partial refunds for the unused portion of a yearly plan aren't something we can process.
What you can do: cancel before your yearly renewal date, and at renewal choose to resubscribe on the monthly plan instead. Your access continues until the end of the yearly period you've already paid for.
If you have a specific situation, contact support — we're always happy to talk through your options.
Inside the Platform
8 questions
What does a lesson look like inside the platform?
Each lesson has a video player with the lesson content, downloadable materials (sheet music, exercises, or practice guides where applicable), a comments section, and a Complete button to mark it as done and track your progress.
The lessons are taught clearly and visually — Lars demonstrates at the piano while explaining the concept. You don't need to be a fast note-reader; what you see and hear is the instruction.
Can I download lessons or sheet music?
Video lessons are streaming-only and cannot be downloaded. The platform is online — you need an internet connection to watch them.
PDFs — sheet music, exercises, and practice guides — are downloadable where they're included in a lesson. Many courses include downloadable PDF materials alongside the video.
Is there a mobile app?
There's no native iOS or Android app. The platform works in your mobile browser — and you can Add to Home Screen on both iPhone and Android to get an app-like experience with a dedicated icon, full-screen display, and quick access.
On iPhone (Safari): tap the Share icon → Add to Home Screen. On Android (Chrome): tap the three dots menu → Add to Home screen.
Where can I see upcoming live trainings?
Once you're logged in, go to the Events tab in the platform. All upcoming live trainings are listed there with dates and times.
What if I can't attend a live training?
All live trainings are recorded and the replay is available in the platform shortly after the session. You won't miss the content — you can watch at your own pace.
How do I set up Zoom audio for live lessons?
Zoom's default settings are optimised for voice calls, not music. Before your first live lesson, you'll need to adjust a few audio settings so your piano sound comes through clearly.
The key steps: turn off automatic microphone volume adjustment, set background noise removal to Low, and enable Original sound for musicians.
Can I ask for feedback on my playing?
Yes — feedback is a core part of Piano Fantasy. You can post a video of your playing in the community and get feedback from Lars and other members.
Live trainings are also a great place to ask in real time — Lars often works through member questions and playing during the sessions.
Can I suggest topics for live trainings or new courses?
Absolutely. Lars actively shapes the curriculum around what members are working on and asking about. You can post suggestions in the community, raise them during live trainings, or reach out directly.
Common Questions
7 questions
Is Super Fingers included in the Pro Membership?
Yes — the Super Fingers exercises live inside the Pro Membership, in the course Super Fingers — Essential Piano Technique. If you're a Pro Member, you have full access to all of it.
The printed book — Super Fingers in its formatted book form — is a separate product. If you'd like the book itself, it's available as a standalone purchase. The course content is membership-only; the book is the only Super Fingers item available outside the membership.
How long do I keep access to the materials?
Pro Membership content — including all courses, live trainings, replays, and the community — is accessible while your membership is active. If you cancel, access pauses at the end of your current billing period, but your account and progress stay saved if you ever return.
What kind of support can I expect from Lars?
Lars is personally active in the community — responding to questions, giving feedback on playing, and showing up for live trainings.
For technical or billing questions, contact support by email. Response time is typically 24–48 hours on weekdays.
Are the lessons in English?
Yes — all lessons are taught in English. Lars speaks clearly and at a measured pace, and relies heavily on visual demonstration at the piano, so even if English isn't your first language, you'll follow along well.
Do I need prior piano experience to join?
Piano Fantasy is designed for adult pianists who can already read basic sheet music and are looking to improve their musicality, technique, and interpretive skill — not absolute beginners.
A useful benchmark: if you can follow along with Lars's free YouTube videos, the Pro Membership will fit you well.
Why is there no free trial?
Lars's free YouTube content acts as the trial — it's the same teaching style and approach as the membership, just without the curriculum structure, live sessions, and community. If you enjoy the YouTube videos, you'll enjoy Piano Fantasy.
The Pro Membership also comes with a 15-day money-back guarantee — full details on the Pro Membership page.
What's included in the Pro Membership?
The Pro Membership includes access to all Piano Fantasy courses — including Super Fingers — Essential Piano Technique — plus live trainings with Lars, replays of past sessions, and the member community.
Still need help?
Get in touch with Lars and the team.
Every message is read. We typically reply within 24–48 hours on weekdays.
Contact Support