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Frequently Asked Questions
Getting Started & Access
5 questions
How do I access the Academy after purchasing?
You get instant access. Right after your payment goes through, the checkout page signs you straight into your new account — no need to wait for an email. The first thing you'll see inside is a step to set your password.
We also email you a link — subject 🔑 Welcome — set your password, from Piano Fantasy (no-reply@send.pianofantasy.com). That link is your way back in if you close the page before setting your password: it signs you in so you can set it and open your membership.
The link expires after 7 days. If it has expired, use Forgot password? on the sign-in page and you'll get a new one. If you already had a Piano Fantasy account with the same email address, just sign in as usual — your membership is added to that account.
I didn't receive my login email — what should I do?
First, check your spam or junk folder — the email sometimes lands there. Give it a few minutes too, as delivery can occasionally take a moment.
If it still hasn't arrived, go to the sign-in page, enter your email address and click Send magic link — you'll get a fresh sign-in link, no password needed.
Still stuck? Email support@pianofantasy.com and we'll get you in.
I lost my password — how do I get back in?
On the sign-in page, choose Sign in with password instead, click Forgot password? and enter your email address. You'll receive a reset link.
Alternatively, enter your email and click Send magic link — we'll email you a secure sign-in link. No password required.
If you signed up with Google, use the Continue with Google button instead.
Will I receive an invoice after purchase?
Yes — an invoice is sent automatically to the email address you used at checkout. It arrives shortly after payment is confirmed.
If you don't receive it, check your spam folder. If you still can't find it, contact support with your purchase email address and we'll resend it.
How do I find my courses after logging in?
Once you're logged in, click Courses in the menu bar at the top of the page (it's also in the menu on the left). That opens your Learning page: courses you've started are under In Progress, and the full lessons to work through are under Courses for You.
Subscriptions, Billing & Cancellation
7 questions
What happens to my access if I miss a payment or my payment fails?
If a payment fails, you don't lose your membership straight away. The payment is retried automatically over the following days, and in the meantime you can still log in and watch and read all your content. The join link for live lessons, posting in the community and sending direct messages are paused until your payment details are updated.
You'll get an email — subject ❗ Your Piano Fantasy payment didn't go through — with a link to update your payment method, and a reminder banner appears inside the platform. Once the payment goes through, everything is restored.
If the payment is never resolved, access to membership content ends — but your account and your progress stay saved.
What happens if I cancel my membership?
You keep full access until the end of your current billing period. After that, access to the membership content pauses.
You can resubscribe at any time to regain access. Your progress and account stay saved — if you return, your history is still there.
Where can I change my subscription and billing details?
Click your profile picture at the top right when logged in and choose Billing & Subscription. From there you can view your plan, change it, update your payment method, and see your invoices.
How do I change my payment details?
Click your profile picture at the top right when logged in and choose Billing & Subscription. Under Payment Method, click Update payment method.
Can I upgrade from a monthly to a yearly plan?
Yes, and you can do it yourself. Click your profile picture at the top right when logged in and choose Billing & Subscription. Click Change plan, pick the yearly plan, and click Confirm switch.
The switch happens straight away. You get a credit for the unused part of your current month, you pay the yearly price minus that credit today, and your new yearly period starts today. The confirmation screen shows the exact amount before you confirm.
Can I downgrade from a yearly to a monthly plan?
Yes, and you can do it yourself. Click your profile picture at the top right when logged in and choose Billing & Subscription. Click Change plan, pick the monthly plan, and click Confirm switch.
The switch takes effect at the end of the yearly period you've already paid for: you keep full access until then, and your first monthly payment is taken on that date. Nothing is charged or refunded when you make the switch.
Is there a lifetime access option, or is it subscription only?
Pro Membership is subscription-based — monthly or yearly — with no lifetime access to the membership or to courses. Anything you buy as a one-time purchase, you keep for good.
Sometimes a promotion includes lifetime access to a course — for example Super Fingers as an add-on when you join Pro Membership. A course you get that way stays yours even if your membership ends.
Inside the Platform
9 questions
What does a lesson look like inside the platform?
Each lesson has a video player with the lesson content, downloadable materials (sheet music, exercises, or practice guides where applicable), a comments section, and a Complete button to mark it as done and track your progress.
The lessons are taught clearly and visually — Lars demonstrates at the piano while explaining the concept. You don't need to be a fast note-reader; what you see and hear is the instruction.
Can I download lessons or videos for offline use?
Videos are streaming-only — they can only be watched on the platform, with no download. Scores and pre-scores are downloadable — Super Fingers Essentials includes them for every lesson.
Is there a mobile app?
There's no native iOS or Android app. The platform works in your mobile browser — and you can Add to Home Screen on both iPhone and Android to get an app-like experience with a dedicated icon, full-screen display, and quick access.
On iPhone (Safari): tap the Share icon → Add to Home Screen. On Android (Chrome): tap the three dots menu → Add to Home screen.
Where can I see upcoming live trainings?
Once you're logged in, go to the Events tab in the platform. All upcoming live trainings are listed there with dates and times.
What if I can't attend a live training?
All live trainings are recorded and the replay is available in the platform shortly after the session. You won't miss the content — you can watch at your own pace.
How do I set up Zoom audio for live lessons?
Zoom's default settings are optimised for voice calls, not music. Before your first live lesson, you'll need to adjust a few audio settings so your piano sound comes through clearly.
The key steps: turn off automatic microphone volume adjustment, set background noise removal to Low, and enable Original sound for musicians.
Can I ask for feedback on my playing?
Yes — feedback is a core part of Piano Fantasy. You can post a video of your playing in the community and get feedback from Lars and other members.
Live trainings are also a great place to ask in real time — Lars often works through member questions and playing during the sessions.
Can I suggest topics for live trainings or new courses?
Absolutely. Lars actively shapes the curriculum around what members are working on and asking about. You can post suggestions in the community, raise them during live trainings, or reach out directly.
The platform isn't loading, or a video won't play. What do I do?
You don't need to email anyone — the easiest way to get help is directly inside the platform. Best option: Report an Issue, in the drop-down menu under your profile picture at the top right, which opens a form for any problem; the chat or a direct message also work. The team monitors the platform constantly and usually picks up a report within half an hour.
If you don't have platform access yet, support@pianofantasy.com is the right place to reach us instead.
Common Questions
8 questions
What courses are included in the Pro Membership?
Pro Membership includes Super Fingers Essentials — 7 modules, 91 lessons, with score and pre-score downloads for every lesson — plus a growing set of full-length repertoire video lessons (Für Elise, Satie's Gymnopédie no. 1 and Comptine d'un autre été among them), with new ones added over time. Super Fingers Progressive, the follow-up course, is coming soon.
The Super Fingers book is a separate product: a digital book you buy once and keep. The course is membership-only; the book is the only Super Fingers item available outside the membership.
How long do I keep access to the materials?
Pro Membership content — including all courses, live trainings, replays, and the community — is accessible while your membership is active. If you cancel, access pauses at the end of your current billing period, but your account and progress stay saved if you ever return.
What kind of support can I expect from Lars?
Lars is personally active in the community — responding to questions, giving feedback on playing, and showing up for live trainings.
For technical or billing questions, use Report an Issue in the drop-down menu under your profile picture at the top right — the team usually picks it up within half an hour. If you don't have platform access yet, email support@pianofantasy.com.
Are the lessons in English?
Yes — all lessons are taught in English. Lars speaks clearly and at a measured pace, and relies heavily on visual demonstration at the piano, so even if English isn't your first language, you'll follow along well.
Do I need prior piano experience to join?
Yes — you can start as a beginner, and for many people it's actually a good time to start, since technique and habits are easier to build from the beginning than to unlearn later.
The one real condition: you should already be a little familiar with reading notes, enough to work out a simple piece from a score by yourself. Learning to read music completely from scratch is the one thing this program doesn't teach — the courses start one step after that.
Not sure where that leaves you? The reading ladder gives you concrete ways to check, including a short score you can try in about a minute.
Why is there no free trial?
Lars's free YouTube content acts as the trial — it's the same teaching style and approach as the membership, just without the curriculum structure, live sessions, and community. If you enjoy the YouTube videos, you'll enjoy Piano Fantasy.
The Pro Membership also comes with a money-back guarantee — 30 days on Annual, 15 on Monthly — full details on the Pro Membership page.
What's included in the Pro Membership?
Pro Membership gives you:
- Access to all Piano Fantasy courses.
- Live coaching with Lars on Zoom, at least once a month, where you play and get direct feedback.
- Replays of every live lesson, so you're never locked out if you couldn't join live.
- The member community — and Lars answers your questions there himself.
- A resource library of downloadable scores and video lessons.
- My Journey, to plan your practice, track your level, and get recommendations on what to work on next.
- Notes you can make anywhere and link together, plus a repertoire list that collects the learning materials, notes, and practice sessions for each piece.
What is the relationship between the free YouTube content and Pro Membership?
Lars's real YouTube tutorials are also available inside Pro Membership as free video resources — and inside the platform, they're a better learning experience, with things like nicely structured chapters and scores alongside the video.
Still need help?
Get in touch with Lars and the team.
Members: use Report an Issue in the menu under your profile picture inside the platform — the team usually picks it up within half an hour. No platform access yet? Contact support and we’ll help you get in.
Contact Support